This position requires candidates to have a US work permit. Please do not apply if you are not legally able to work in the United States.
Applicants to this position must reside within a 90 mile radius of the property.
Purpose of Role
-To assist in directing the Culinary department in order to exceed guests and The New York Palace expectations, enhance brand image and maximize short & long term profitability
-To assist in setting direction and provide strategic oversight of the Culinary department within the Food & Beverage Division to achieve consistently high levels of service; provide creative and innovative products; build strong relationships with guests and team members and financial success.
Core Job Responsibilities
To contribute to the direction and provide inspirational leadership with the teams in the Culinary department in order to maximize individual and team potential and develop future capability
-To guide and inspire exceptional team performance & mentor managers, supervisors & team members in the Culinary department
-To build team capability, knowledge and resources to meet short and long term business objectives
-Mentor, train and coach team members, oversee new hires and track team training
-Manage operational coverage, work load and resource distribution within and across teams
-Interviewing, hiring and succession planning of staff: manage vacation, payroll and other
-Monitor and evaluate team performance
-Oversee the efforts to ensure service standards are consistently met and exceeded.
-To support strategic planning & long term development operational, financial and service goals of the Culinary department
-Enhance services and standards for the Culinary department
-Accountability for day to day P&L in the Culinary department
-Instrumental in attracting and retaining loyal guests through close working relations with Sales & Marketing
-Anticipate future guest trends and align services offered in the Culinary department
-To act as a key spokesperson for the Culinary department in order to achieve Hotel vision & build and enhance positive brand image ? with internal and external guests
-Develop innovative solutions to enhance communication of guest & service information
Trouble shooting in complex service situations
To oversee the facilitation of the Guest experience to create a seamless journey to exceed the expectation of a luxury hotel
-Plan and prepare with team to coordinate unique requirements, to meet the guests needs, pace and degree of personalization
-Identify, customize and deliver individual guest requirements.
-Ensure delivery of the guest experience Interact with guests; engaging with guests to ensure guest delight
-Oversee, build and nurture strong relationships with guests and employees
-Promote the building of strong relationships with guests and employees through sincere communication and demonstrating a genuine desire to serve
-Maintain contact with loyal guests and win disengaged guests back
Witness the extraordinary intersection of history and innovation at The New York Palace, a Manhattan luxury hotel located just steps from St. Patrick?s Cathedral and Rockefeller Center on Madison Avenue. The hotel boasts 813 guest rooms and 86 suites, including the prominent Towers accommodations, showcasing exceptional views of the city skyline, elegant furnishings and enhanced features. In addition to full concierge services and a lengthy list of in-room amenities, The Palace is proud to offer on-site dining at the Madison Room & Bar; a fitness center and spa; and a convenient location that positions us as the ideal choice among Midtown luxury hotels for business or leisure guests.
The New York Palace is home to over 22,000 square feet of meeting and event space for corporate functions, Manhattan weddings and other noteworthy events. For both grand and intimate occasions, our luxury hotel in Midtown features creative planning services, catering and a location your guests will never forget in heart of Manhattan.
Through the gates of the historic hotel's famed Villard Mansion and down the grand staircase, you?ll discover the understated elegance and rich history that has established The New York Palace as a truly iconic hotel.