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Room Service Assistant Manager
Company Name:The Little Nell Hotel
  
This position requires candidates to have a US work permit. Please do not apply if you are not legally able to work in the United States.
 
Position Description:Position Summary
Manage the daily operations of room service while maintaining a high level of guest satisfaction. Keep in daily communication with Room Service Manager through department tools.

Essential Functions of the Job:

Enforce and comply with all policies and procedures of the Food and Beverage Department, The Little Nell and The Aspen Skiing Company

Control Labor costs: Monitor the Daily Flash Report and adjust staffing levels accordingly

Do Payroll, assist with scheduling and staff discipline

Responsible for the safety of staff and equipment

Supervise staff in their work, while maintaining high performance levels

Oversee table set-up, side duties and delivery times

Supervise the care of equipment, minimize waste, breakage and misuse

Do monthly inventories, recommend purchases to manager and ensure the accuracy of requisitions

Communicate with staff regularly. Take an active part in bi weekly staff meetings. Seek out staff opinion for improving operations

Train all new hires to five star standards

Ensure room service area is clean and maintained. Keep back of the house clean and organized

Maintain a high level of guest satisfaction. Make immediate corrective action when a guest's needs are not met

Maintain professional appearance and conduct at all times. Ensure staff appearance and conduct is impeccable

Supervise the Mini Bar program: Reduce waste and suggest new products

Supervise the creation and delivery of interesting and attractive guest amenities

Demonstrate knowledge of safety and fire procedures. Assist in emergency and security procedures as directed by management and the established emergency plan

Enforce Local liquor and sanitation ordinances


Physical Requirements of the Position Include;

Ability to carry heavy loads (40-60 pounds)

Ability to pull heavy loads (300 pounds)

Standing, bending and stooping required

Education, Experience, Skills:
High School Diploma or equivalent preferred

3-4 years experience with Food and Beverage and at least 1 year supervisor experience

Basic knowledge of wine, food and cooking methods

Excellent organizational and telephone skills

Experience and ability to delegate and supervise effectively
Good command of the English language
  
Company Profile:The Little Nell is a Colorado mountain destination for all seasons. Located in Aspen, where the excitement of America's most famous mountain town is enjoyed for both summer and winter adventure vacations. The Little Nell is the only ski in/ski out hotel in Aspen.

Overlooking the courtyard and facing the natural beauty of Aspen Mountain you will find Montagna restaurant, The Little Nell's elegant home to full-flavored delights courtesy of Executive Chef Robert McCormick. Open for breakfast, lunch and dinner, Montagna is one of the best restaurants in Aspen enjoyed by locals and frequent visitors.

The Forbes Four Star Award-winning restaurant features European-influenced cuisine but fiercely highlights local Colorado ingredients from vegetables to meats.

Having worked at some of the top restaurants in the country, Chef McCormick has an extensive background in refined culinary environments. He spent five years with Daniel Boulud as corporate sous chef and helped open The Daniel Boulud Brasserie at the Wynn, where he and his team earned one Michelin star. Other highlights include time with Michelle Richard at Citronelle in Washington, DC, three years with Guenter Seeger and a stint at the five diamond Ritz-Carlton New York, Battery Park.
McCormick credits his diverse culinary training and background in helping him find his own brand of cooking, which he describes as European-based food created with strict technique and a lot of soul. McCormick is also a firm believer in using and highlighting local ingredients, including farm-fresh meats, vegetables and cheeses.

The Little Nell's 20,000 bottle wine cellar has consistently earned Montagna the Wine Spectator Grand Award in recognition of our restaurant's deep passion for wine and the matching of the restaurant's delectable menu with each guest's taste. Our Master Sommelier Jonathan Pullis is dedicated to selecting special and interesting wines from throughout the world.
  
Job Profile:
Position: Assistant Manager - Food and Beverage
Start Date: Immediate
Job Category: Hotel
Job Type: Full-time
Compensation: $40-49,000
Experience: 1 year
Education: Bachelors Degree
Job Location(s): Colorado
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