This position requires candidates to have a US work permit. Please do not apply if you are not legally able to work in the United States.
Position Summary Manage the daily operations of room service while maintaining a high level of guest satisfaction. Keep in daily communication with Room Service Manager through department tools.
Essential Functions of the Job:
Enforce and comply with all policies and procedures of the Food and Beverage Department, The Little Nell and The Aspen Skiing Company
Control Labor costs: Monitor the Daily Flash Report and adjust staffing levels accordingly
Do Payroll, assist with scheduling and staff discipline
Responsible for the safety of staff and equipment
Supervise staff in their work, while maintaining high performance levels
Oversee table set-up, side duties and delivery times
Supervise the care of equipment, minimize waste, breakage and misuse
Do monthly inventories, recommend purchases to manager and ensure the accuracy of requisitions
Communicate with staff regularly. Take an active part in bi weekly staff meetings. Seek out staff opinion for improving operations
Train all new hires to five star standards
Ensure room service area is clean and maintained. Keep back of the house clean and organized
Maintain a high level of guest satisfaction. Make immediate corrective action when a guest's needs are not met
Maintain professional appearance and conduct at all times. Ensure staff appearance and conduct is impeccable
Supervise the Mini Bar program: Reduce waste and suggest new products
Supervise the creation and delivery of interesting and attractive guest amenities
Demonstrate knowledge of safety and fire procedures. Assist in emergency and security procedures as directed by management and the established emergency plan
Enforce Local liquor and sanitation ordinances
Physical Requirements of the Position Include;
Ability to carry heavy loads (40-60 pounds)
Ability to pull heavy loads (300 pounds)
Standing, bending and stooping required
Education, Experience, Skills: High School Diploma or equivalent preferred
3-4 years experience with Food and Beverage and at least 1 year supervisor experience
Basic knowledge of wine, food and cooking methods
Excellent organizational and telephone skills
Experience and ability to delegate and supervise effectively Good command of the English language
The Little Nell is a Colorado mountain destination for all seasons. Located in Aspen, where the excitement of America's most famous mountain town is enjoyed for both summer and winter adventure vacations. The Little Nell is the only ski in/ski out hotel in Aspen.
Overlooking the courtyard and facing the natural beauty of Aspen Mountain you will find Montagna restaurant, The Little Nell's elegant home to full-flavored delights courtesy of Executive Chef Robert McCormick. Open for breakfast, lunch and dinner, Montagna is one of the best restaurants in Aspen enjoyed by locals and frequent visitors.
The Forbes Four Star Award-winning restaurant features European-influenced cuisine but fiercely highlights local Colorado ingredients from vegetables to meats.
Having worked at some of the top restaurants in the country, Chef McCormick has an extensive background in refined culinary environments. He spent five years with Daniel Boulud as corporate sous chef and helped open The Daniel Boulud Brasserie at the Wynn, where he and his team earned one Michelin star. Other highlights include time with Michelle Richard at Citronelle in Washington, DC, three years with Guenter Seeger and a stint at the five diamond Ritz-Carlton New York, Battery Park. McCormick credits his diverse culinary training and background in helping him find his own brand of cooking, which he describes as European-based food created with strict technique and a lot of soul. McCormick is also a firm believer in using and highlighting local ingredients, including farm-fresh meats, vegetables and cheeses.
The Little Nell's 20,000 bottle wine cellar has consistently earned Montagna the Wine Spectator Grand Award in recognition of our restaurant's deep passion for wine and the matching of the restaurant's delectable menu with each guest's taste. Our Master Sommelier Jonathan Pullis is dedicated to selecting special and interesting wines from throughout the world.