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The Ritz-Carlton Lodge, Reynolds Plantation, located at One Lake Oconee Trail, Greensboro, GA, 30642 currently has the following opportunity:
Restaurant Manager - Gaby's by the Lake:
JOB SUMMARY- Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
CANDIDATE PROFILE Education and Experience
-High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
-2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
-Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. -Empowers employees to provide excellent customer service. -Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. -Handles guest problems and complaints. -Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. -Ensures corrective action is taken to continuously improve service results. -Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. -Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return). Managing and Conducting Human Resource Activities -Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. -Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. -Ensures employees are treated fairly and equitably. Strives to improve employee retention. -Ensures employees receive on-going training to understand guest expectations. -Assists servers and hosts on the floor during meal periods and high demand times. -Recognizes good quality products and presentations. -Supervises daily shift operations in absence of Assistant Restaurant Manager. -Oversees the financial aspects of the department including purchasing and payment of invoices.
The Ritz-Carlton Hotel Company L.L.C., which operates 80 five-star resorts and luxury hotels worldwide, has received all the major awards the hospitality industry and leading consumer organizations can bestow. More than 30 hotel and residential projects are under development around the globe. Learn more about us.
To search all jobs or learn more about careers with The Ritz-Carlton: www.ritzcarlton.com/careers To apply for this opportunity, please search using job ID [13000YQW].