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Floor Leader
Company Name:IH Acquisitions, LLC
This position requires candidates to have a US work permit. Please do not apply if you are not legally able to work in the United States.
Applicants to this position must reside within a 90 mile radius of the property.
Position Description:IRON HORSE - ASHLAND, VA is seeking a highly motivated, appropriately qualified and experienced Server/Salesperson to take on Floor Leader duties and responsibilities at IRON HORSE.

Required Qualifications English literacy spoken and written. Ability to communicate clearly in written, verbal and electronic media. Maintain professional appearance and decorum at all times. Be a positive role model for team members at all times. Maintain a Guest-First context, promote our mottos: Is it good for the guest AND is it good for our business and Sense of Urgency - Sprit of Stewardship - further develop these contexts among our service team. Smile. Possess and inspire among the team a deeper knowledge and on-going curiosity for knowledge of food, beverage and service.

Successful candidates will be understand that "we don't know what we don't know" and be prepared to take us higher! Fine dining experience is preferred - a deeper knowledge of service, food AND bar is expected. Evidence of an on-going personal and professional development plan should be provided.

As this is a first a service and sales position, wage+tips will make up the majority of compensation. Health insurance, gasoline + cel phone allowances, paid holidays and vacation are also part of the compensation package. Compensation package will be based on experience and qualifications.

Please see below for more details.


Job Description - Head Server/Floor Leader

Objective - Participate as the lead member of IRON HORSE?s sales/service team - assist in the general operation of the restaurant during service periods and support the business objectives.

Primary duties

-In the absence of the General Manager and with Head Server, assume responsibility for the safe operation of and closing functions of the restaurant.

-At all times, be prepared to appropriately address guest concerns and support the service teams in line with the guidance of General Manager and Iron Horse practices.

-Be primary point of contact for resolution of server/bartender transaction questions, error correction and logging.

-Lead pre-shift meetings with, or in the absence of, the General Manager or Chef.

-Program specials and pricing updates into POS.

-Serve as an ambassador of IRON HORSE in and outside the restaurant and lead by example our spirit of community involvement, concern and support.

-Assist and further the successful operation of the restaurant during and outside of service periods, including Guest experience, employee retention and coaching when necessary and maintain loss-prevention controls.

-Further the product/menu knowledge among staff through pre-shift training and in-service coaching and advise.

Secondary Functions

-Oversight of the Host team. Provide training, assistance and guidance in the use of Open Table; handling reservations, placing reservations in the floor plan, adapting the floor plan to Guest desires best accommodating the flow of business AND lead efforts to continuously gather Guest data.

-Assist and further the successful operation of the restaurant during and outside of service periods, including Guest experience, employee retention and coaching when necessary and maintain loss-prevention controls.

-With General Manager, implement and dynamically adapt wine specials to further the turnover and movement of inventory in line with the work-horse function of our beverage program.

-Other duties as assigned and as agreed dependent upon business needs and Guest requests or demands.

Company Profile:IH Acquisitions and InFOOD Partners is a company of young professionals who have assembled for the purpose of doing what we love with an ideology behind us. There are many things which set our company apart, but our core values are the touchstone that we live by and reflect on each day. We believe in hard work and the value of each persons' contribution to our success and the individual and collective growth of our team members.

We are seeking to add professionals to our ranks in order to meet our expansion goals. We offer demonstrated and real growth paths within our company.

Ashland, VA is a community of approximtately 7000 persons in the heart of Hanover County - famous for its Hanover tomatoes. The town is easily walkable/bikeable and lies just twenty miles North of Richmond and 1 hour and 45 minutes South of Washington, DC. Ashland is serviced by an Amtrak station one block from the restaurant. An international airport services Richmond and is just 20 minutes away.
Job Profile:
Position: Team Leader
Start Date: Immediate
Job Category: Restaurant - Upscale Casual
Job Type: Full-time
Compensation: Negotiable
Experience: 4 years
Education: Commensurate experience
Job Location(s): Virginia
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