This brief job profile is to give a general idea of the job and in no way states or implies that these are the only duties to be performed by the employee in this position. In our employees, we look for a passion to anticipate and meet our guests' needs and an insatiable desire to attain the highest levels of quality and cleanliness in all areas of the hotel. Respond to general telephone/email/mail inquiries. Be able to deal with a high volume of incoming calls. Type correspondence, open and distribute mail, make photocopies, send faxes. Assist with special projects as needed. Education: computer literate - Microsoft Word, Excel, PowerPoint. Proficient typing skills (Minimum: 55 w.p.m. accurately). Able to provide clear and pleasant telephone communication. Excellent verbal & written communication skills. Capable of managing multiple projects & responsibilities with ease. Well organized and detail-oriented. Able to work independently and as part of a team in a fast-paced environment. Able to maintain complete confidentiality. Able to work projects through to completion. Experience: prior hospitality experience preferred. Additional language/s preferred.
The Ritz-Carlton, Key Biscayne is Miami's premier luxury oceanfront resort and spa, located on the southernmost barrier Island in the United States, just five miles from downtown Miami. The resort includes a luxury spa, an 11-court tennis garden and an oceanfront Ritz Kids pavilion and is only minutes from the airport, attractions and fashionable South Beach.